Most standard projects commence within 2 business days after deposit confirmation. For specialized work requiring rare expertise, we'll mutually agree on a realistic timeline during our proposal discussion.
You'll have a dedicated Execution Lead supported by our vetted specialists—all carefully matched to your project requirements.
Absolutely. We'll pause work, revise the project plan, and only proceed once we've mutually agreed on new timelines.
We price based on outcomes, not hours. Your quote reflects the project’s complexity, your goals, and the value we’re helping you unlock — not how long it takes us to do it. Every quote is tailored after a free strategy call and a thorough understanding of your needs.
Your deposit secures your place in our schedule and lets us begin without delay. It covers project setup, early planning, and assigning the right resources — so we can hit the ground running and deliver with focus, as agreed in the contract.
We follow a milestone-based structure to keep things clear and fair:
• A deposit (typically 30%) to start
• A second installment mid-project
• The final balance upon delivery
You’ll receive the full schedule after we’ve aligned on your project goals — and we’re happy to adjust it to suit your needs.
We offer strategic pricing benefits — like preferred rates for retainer clients, startup/nonprofit discounts, and referral credits. It’s all about building long-term partnerships that work for both sides.
We accept major credit cards (Visa, Mastercard, AmEx) and international bank transfers (SWIFT/IBAN in USD, EUR, or GBP).
All payments are invoiced clearly, and we’re happy to walk you through the process if needed.
We schedule meetings during your business hours whenever possible and use async communication tools for seamless collaboration.
Our standard contract is in English, but we provide translated key terms and clarify questions in your preferred language.
We stand by our work—if deliverables don't match the approved proposal, we'll rectify them promptly or refund your deposit.
All data is protected with bank-grade encryption (in transit and at rest), backed by mandatory NDAs for every project. Your security is our priority—we’ll align with your preferred protocols.
Yes! We reserve flexible bandwidth for ongoing clients and can scale resources within 48 hours for urgent needs.
We include 2 revision rounds per deliverable. Additional revisions require prior agreement.
Just share your brand guidelines, goals, and any examples of work you love—we’ll handle the rest.
To maximize time, please outline:
• Your primary business objectives
• Current challenges
• Budget/timeline preferences (if any)
We’ll guide the conversation from there.
For more on financial best practices, visit: https://www.cfainstitute.org
© 2025 Synergy Horizon. All rights reserved.